Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@bastionmedicalsolutions.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@bastionmedicalsolutions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bastionmedicalsolutions.com.

Refund Policy

Physical Kits Due to the nature of medical and emergency preparedness products, we accept returns within 30 days of delivery on unopened, unused items in original packaging. Once a kit has been opened or any components used, it cannot be returned for health and safety reasons.

Please note that due to the custom nature of our kits, individual components may be similar to but not identical to those shown in product images. Substitutions are made with equivalent or superior items and do not affect the kit's intended function or quality.

To initiate a return, contact us at sales@bastionmedicalsolutions.com with your order number. Approved returns will receive a full refund to the original payment method within 5–7 business days of receiving the item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Training Courses & Consultations Cancellations made 72 hours or more before a scheduled course or consultation are eligible for a full refund. Cancellations within 72 hours are non-refundable but may be rescheduled once at no charge, subject to availability. No-shows forfeit the full course fee.

Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at sales@bastionmedicalsolutions.com and we will make it right at no cost to you.